Unit 030
City & Guilds Level 3 Diploma in ICT Systems Support 7540-13
Workplace Skills
Customer Support Provision for the IT Professional
This unit will enable the learner to provide technical customer support and understand the process involved in improving the way in wich customers use networked ICT Systems.
Unit 368
ICT Systems & Network Management
This unit will enable the learner to monitor and control the operation of IT Systems (stand-alone, peertopeer, client server wireless LAN). Learners will also gain knowledge of wide area, metropolitan and global networks.
Unit 867
System Management
This unit aims to develop the knowledge and skills required to manage computer systems. The learner will gain knowledge of how the configuration of a computer system can affect the management of it. The learner will also develop an understanding of the importance of asset management. They will have an opportunity to use what they have learnt and modify a computer system according to guidelines given to them.